Privacy Policy BC Game

BC Game is the controller for personal data processed through this online platform, unless stated otherwise.

Categories of personal data collected:

• Identity and verification: name, date of birth, CNIC or passport details, selfie or video verification, proof of address.
• Contact and account: email, phone, username, account preferences, responsible gaming settings.
• Transactional: deposits, withdrawals, betting history, payment instrument details handled by providers.
• Technical and usage: IP address, device identifiers, browser type, language, approximate location, log data, cookies.
• Compliance and risk: sanctions and adverse media screening results, fraud risk signals, dispute records.

Why this information is collected:

• To create and manage accounts and provide services.
• To process payments, bets, and withdrawals.
• To verify identity, prevent fraud, and meet anti-money laundering requirements.
• To support customer service, resolve disputes, and improve websites and apps.

Protection measures in place:

• Encryption in transit and at rest where appropriate.
• Access controls based on least privilege and staff confidentiality obligations.
• Multi-factor authentication for privileged access and activity logging.
• Secure development practices, vendor due diligence, and periodic security assessments.
• Incident response and breach notification processes.

User rights:

• Access a copy of personal data.
• Request correction of inaccurate information.
• Request deletion where no longer needed or where consent is withdrawn, subject to legal retention.
• Object to or restrict certain processing, and opt out of direct marketing.
• Portability where legally available.

Legal compliance:

• Processing aligns with applicable Pakistan laws including the Prevention of Electronic Crimes Act 2016, and recognised international standards such as GDPR where relevant.
• Additional rules may apply based on a user’s country of residence.

Personal data is used only for lawful and transparent purposes:

• Account delivery: registration, login, account settings, security, and support.
• Transactions: deposits, bets, winnings, withdrawals, chargeback handling.
• Service improvement: performance monitoring, bug fixing, usability analysis, and product research.
• Personalisation: content and odds preferences based on user settings and past activity.
• Marketing: optional emails or notifications. Users can opt out at any time.
• Analytics and measurement: aggregated statistics to understand service usage.
• Safety and integrity: fraud detection, abuse prevention, and security monitoring.
• Legal and compliance: KYC, AML/CFT checks, sanctions screening, tax, and record keeping.

Lawful bases typically include consent, performance of a contract, compliance with legal obligations, and legitimate interests such as site security and service quality.

Users can manage information in the following ways:

• Access and update: review and edit profile fields in account settings or request an export through support.
• Correction: submit a support ticket with details and supporting documents where needed.
• Deletion: request account closure and removal of personal data that is not required for legal or regulatory purposes.

Process and timelines:

• Identity verification may be required to action requests.
• Responses are provided within a reasonable period permitted by law.
• Certain records must be retained for AML/CFT and tax obligations, typically for at least five years after account closure.

By using BC Game, the user consents to identity and security checks and to processing of payment information by authorised payment providers for verification, fraud prevention, and lawful settlement of transactions.

The services are intended for adults aged 18 or above. Accounts for persons under 18 are not permitted.

Verification limitations and action:

• The operator cannot confirm age without official documents.
• If an account is found to belong to a minor, it will be suspended and the personal data will be deleted where permitted by law.
• Parents or legal guardians may contact support to request deletion of a minor’s information and closure of the account.

Personal information may be stored and processed in countries other than Pakistan where service providers or partners operate. This can include data centres and payment processors in multiple jurisdictions.

Safeguards and consent:

• Contractual protections such as standard contractual clauses or equivalent safeguards are used where required.
• Partners are bound by confidentiality and security obligations.
• Continued use of the websites constitutes consent to international transfers, subject to these protections.

The following disclaimer governs interpretation of this document and may limit or clarify how certain rules apply:

• If any provision is unlawful or unenforceable in a user’s jurisdiction, the remaining provisions continue in effect.
• Where local law provides mandatory rights that differ from this document, those rights prevail.
• Acceptance of this policy by signature, click acceptance, or accession in account creation or continued use makes the disclaimer effective for the user.
• Nothing in this policy limits rights that cannot be limited by applicable law.

Cookies are small text files placed on a device by a website to store settings and remember a user. They help recognise a browser, maintain sessions, and measure performance.

How cookies are used:

• Statistics and measurement of traffic and performance.
• Behaviour analysis to prevent fraud and improve user experience.
• Personalisation of content and preferences.
• Site improvement through aggregated insights.

Retention and control:

• Cookie lifetime is up to 1 year unless removed earlier by the user.
• Users can manage cookies in browser settings and through the site’s cookie preferences where available. Disabling some cookies may affect certain services.

Use of the services constitutes full acceptance of this Privacy Policy. The version published on the website at the time of use applies and prevails over any prior versions.

Changes:

• Material updates will be posted on this page, showing the effective date.
• Continued use after an update indicates acceptance of the revised document.

Personal data may be shared only for legitimate purposes:

• Legal and regulatory: law enforcement requests, court orders, AML/CFT obligations, tax, and sanctions screening.
• Service delivery: payment processors, identity verification vendors, analytics providers, cloud hosting, customer support tools.
• Business needs: prevention of fraud and abuse, dispute resolution, auditors, and professional advisers.

Where possible, the list of key third parties and the purpose of sharing is made available on the site or during the relevant flow. If not listed, users will be informed of the purpose and scope at the time of collection or before sharing. Providing personal information for these services is deemed consent to the described sharing, subject to contractual confidentiality and security safeguards.

The website may contain links to other websites or services that operate their own privacy practices. BC Game is not responsible for how external operators handle personal information.

Users should review the privacy documents of each external site before providing any data. Use of linked services is at the user’s discretion and subject to those operators’ policies.